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Category:

When can I take attendance?

Starting 30 minutes before the scheduled start time of the event, and any time after.

Category: Attendance Tracking

Can I track no-shows?

Yes!  (See also: How does the reputation score work?)

Category: Attendance Tracking

Do I have to take attendance?

No. If attendance tracking is not important to you, you don't have to do a thing. However, if you do not take attendance, everyone who has an RSVP as "I'm Going" will be marked as having attended at the conclusion of the event.  You can always change this after the fact if you decide to.

Category: Attendance Tracking

How does the community activity score work?

Community Activity Score / Reputation

Members who participate more, have a higher community activity score within Ezumee Groups and/or within your group(s).  

A person's reputation is indicated by a coloured circle around their avatar on various pages within your group based on the rules you specify in your settings.  Of course, if you don't like this feature or think it's irrelevant for your group, you may turn it off completely.

The default rules are as follows -- though you can change the rules for your group at any time:

Empty -- Score is 0 (or less in the case of no-shows)

Green -- 10 to 24 events attended

Bronze -- 25 to 49 events attended

Silver --   50 to 99 events attended

Gold -- 100 or more events attended or higher. 

Each time a member joins an event and shows up, they increase the score by 10

No Shows generate a -50 score that deducts from their reputation score

Event Hosts get 50 points for each event they host.

Category: Attendance Tracking

Can I give credit for attendance on another site like Meetup or GroupSpaces?

Yes. If you had an established group on another system and wish to give credit for past participation on that system, you may do so on each of your member's profiles.

Category: Attendance Tracking

What happens if I change the reputation scoring for a member of my group?

The reputation scores of your members will reflect the changes immediately.  Reputation scores are not stored on the member record. Rather, the values that feed into a reputation score are stored instead. The actual score is computed on the fly based on the stored values.  Even if you turn off the reputation feature, attendance values continue to be stored on the member's record so you can turn the feature back on and have legitimate reputation scores for your members. 

Category: Attendance Tracking

Can I create draft events?

Yes. In fact, all new events are created as a draft initially. You have to publish the event when you are ready for it to be visible to your members. This gives you time to set the event features, collaborate with other organizers, etc., before letting members know about it.

Category: Events

Can I set up recurring events?

Yes. Simple repeat rules can be established for weekly or monthly repeating events. Events may repeat up to a year.

Once you save an event, you will see an option to manage repeat rules. You will not see your repeated events until you publish it, and cannot change the rules after that. You may, however, edit individual repeated events and chose to copy changes to all in the series, only the one, or every one after the changed one.

More robust repeat rules will likely be implemented in the future.

Category: Events

Can I use bold and italics in my events?

Yes! In addition to bold and italics, you have a full WYSIWYG (what you see is what you get) editor. You may add images, hyperlinks, lists, and so on. 

Category: Events

Can I get a feed for Google Calendar?

Yes. On your profile page, you can get a personal link for an ical feed which can be used on Google and other caledars using this format. Only events that you have RSVPd for will be in this feed. Old events do not fall off.  Note:  calendars like Google and others access the feed on their own schedule, and we can't control how frequently the calendar synchronizes. Changes on Ezumee Groups generally show up within 12 hours.

Category: Events

Can members upload photos to an event page?

Yes. Members can add images to each event's gallery.

Category: Events

When are events announced?

That is entirely up to you! On the event edit page, there is an "Event Assistant" which lets you control when events are announced, reminders are sent, etc.

Once you have at least one event set up with tasks, you can mark those tasks as a default for all future events that are created so you don't have to manage tasks with every new event.  

(Cloned events will use the tasks associated with the original if they exist, otherwise the defaults will be used.)

Category: Events

Can I control the window when RSVPs can be made?

Use the Ezumee Virtual Assistant on the event to set a date to open the event for reservations.  You may also create a task to close the event to reservations.

Important! If you wish to publish the event and have reservations open at a future date, be sure to check the box "Close Reservations". 

Category: Events

When are reminders sent out?

That is entirely up to you! On the event edit page, there is an "Event Assistant" which lets you control when events are announced, reminders are sent, etc.

Once you have at least one event set up with tasks, you can mark those tasks as a default for all future events that are created so you don't have to manage tasks with every new event.  

(Cloned events will use the tasks associated with the original if they exist, otherwise the defaults will be used.)

Category: Events

How does the wait list work?

When you create an event, you have 4 options for how people on the wait list are processed when someone else cancels or reduces their guest count:

  • Manual -- Nothing happens except the host gets notified. The host will manage the wait list manually
  • By RSVP Date -- The person with the earliest RSVP date (and time) will be placed in the open slot
  • By Reputation -- The person with the highest reputation score will be placed in the open slot. If two people are waiting with equal scores, then the one with the earliest RSVP date (and time) will be selected.
  • By Seniority -- The person with the earliest join date (and time) will be placed in the open slot. If two people are waiting with the same join date/time (probably unlikely), the one with the earliest RSVP date (and time) will be selected.

In the case where the next person selected has a guest count greater than the available spots available, the event will be put into "Force Waitlist" mode, and the host will be notified to decide how to handle the situation manually.  Once a decision has been made, there is a "Toggle Force Waitlist" button on the "Edit Attendees" page to resume normal processing if another person cancels.

 

IMPORTANT!

When you make adjustments as an administrator, automatic wait list processing will not happen. That means if you increase the number of open spots, or take people off the RSVP list, nothing will happen automatically. This is by design to keep you in control of your attendance list without worrying about the system doing its own thing. 

When you do make a change, you can either shuffle people around as you deem appropriate, or you may kick off the automatic processing by pressing the "Process Waitlist Now" button on the "Edit Attendees" link of the event page. 

 

Category: Events

Can I create a private group?

Yes! A private group is truly private. It's not shown on any public-facing page. Because it's private, it's up to you to communicate to your people on how to join the group. You will be given a secret URL to share privately with your members.

Category: Groups

Can I pre-authorize members?

Yes. If you run a private group or require approval to join, you can pre-authorize members by email address. Once a person creates an account on The Ezumee Groups System, their email address is checked against your pre-authorization list. If there is a match, they are automatically joined / added to your group. 

Category: Groups

Can I control how my group's page looks?

For the most part, yes. Although you can't change the overall style (colors, fonts, etc.), you can add images and unlimited blocks of text. You have the option to control where things are laid out on your page, and which features you wish to show (event feed, gallery, notifications, etc.).  You can also control  what is seen by members or the general public (if your page is not private). 

You may also create sub-pages as you see fit... for example, group rules, more information, etc.  There is a WYSIWYG (what you see is what you get) text editor to help you lay out your pages/documents easily.  

Category: Groups

What can the public see about my private group?

Nothing. Private groups are just that: private. The only way people can find and join your group is with a private URL that you would have to provide to them. Your group name will not show up on the group spotlight or in the group search.

Category: Groups

What privileges do different roles have?

ROLES

Admin - Has full control over the group. An admin can control membership (approve, ban, etc.), control the layout of the page and the overall group settings.  (Plus all the privileges of a group organizer).

Group Organizer - Can create new events, edit/maintain existing events and control RSVPs to them.  Organizers can also setup and change venues and group-wide images.

Event Organizer - Same as a group organizer, except they may only create and control events they are hosting, whereas a group organizer may control all events within the group regardless of host.

Member - can view all pages in the group and control their own participation in events. Members may add photos and comments to individual events.

 

SPECIFIC FUNCTION ACCESS

In addition to roles with broader privileges, you may also cherry pick some key admin functions to grant to some members of your group:

Accounting -- assign membership plans to members and track payments.

Approve Members -- approve or deny members in groups where approval is required for a join.

Banking - normally only the group owner can set details for receiving payments, but granting this access allows the owner to delegate this control (for example to a group treasurer or accountant).

Data Edit - if you track custom fields on your members, this access will allow the member to view and edit the custom fields that are normally only visible to admins.

Data View - view but not edit any custom fields you track on your members.

Edit Documents - grant access to edit any document in the document library.

Edit Home Page - change the layout of the home page including the banner image and background image.

Member Notes - view or edit notes about a member.

Remove Members - force out or ban members from the group

Send Invites - pre-authorize members to join the group.

 

Category: Groups

How do I delete a group?

Due to the destructive nature of removing a group, there is no button or page to do this within the system.  If you need to remove your group, please send an internal message to Ezumee Groups Delete My Group Admin or send an email to deletemygroup@ezumee.com  We'll take care of the deletion for you. In the event your request is for a large or active group, we might ask more questions before deleting the group (e.g., can someone else take over, are you sure, etc.) .  If the group looks like a test or has been inactive for some time, we'll process the request right away.

Inactive groups that have been inactive for more than 6 months may see a message from Ezumee Groups asking if we can remove. delete or assign a new owner to the group. If there is no reply by the desired reply date, Ezumee may take the action they see as best for that group. 

 

Category: Groups

We held a lot of events before migrating to Ezumee Groups. Can we reflect this?

Yes! While logged into your account, click the "Contact" button at the bottom of the page to send a message to the system administrator.

In your message, please indicate the group name. If your group still exists on another platform, (e.g., Meetup), please provide a link so the event history can be verified. Otherwise, we will update groups on a case by case basis. Essentially we don't want groups falsely indicating activity when it's not true. If your group looks legitimate and the requested past event count seems reasonable based on your membership size, it should not be a problem to adjust.

 

Category: Groups

Can I charge my own group members for dues or membership?

GROUP MEMBERSHIPS

Ezumee Share, a membership program for all system members is managed by Ezumee Groups Admin. All group members of either Ezumee Groups or personal groups such as your own group members are required to pay a system membership fee. This helps support operations. Under the Ezumee Share program, a portion of that membership fee goes back to the individual group owners, you. Percentages vary according to group type and function and range from 20% to 50% (25% being normal groups, 50% being registered non profit and/or community groups). In between percentages apply on a case by case basis. In the case of orgnizations that use the Ezumee Groups system as a principal means of raising funds, higher percentage arranges can be established.

If your group charges a higher membership fee than what Ezumee Groups charges, this can also be setup for your specific groups needs. An online form will soon be available for this purpose, but for now please communicate by e-mail to programs@ezumee.com

SPECIFIC EVENT FEES

Some groups may host events that require an additional fees such as costs to access a venue or service and so on. You can add this option directly yourself to a specific event or events.

You may record payments manually on the member's record, or you may accept credit cards from your members. To accept credit cards, you must have an account with Stripe and you need to set up your group with API credentials you can get from your Stripe dashboard. It is highly recommended that you create a restricted API key that only has access to accept payments on your behalf, and use that restricted key on Groups Place.  Setting up your Stripe credentials is done on your Group menu under Settings -> Banking. If you need help with this, contact our tech support at TECH SUPPORT.

Any transaction processed via Stripe will automatically be reflected on your group member's account on the Ezumee Groups System.

 

Category: Groups

What type of group can I create?

You can create groups about anything, but there are some types of groups we will not allow on our system. Ezumee Groups is politically neutral and religion free. Our environment is about friendship, creative, social interaction without the politics and issues that cause divisions across the world. It's a place to be if you want to enjoy a comfortable and safe environment with others. Also a place to learn about languages, cultures and education on a variety of subjects. Bringing world cultures together through events, activities and more. Sorry, no Political or Religious activities in here. That being said, we invite groups that help create and promote a friendly and fun environment.

Category: Groups

Can I require a photo to become a member of my group?

Yes. If your group requires a photo, a potential member who doesn't have a profile picture will get a message telling them to add a photo when they try to join. For the comfort and safety of your members, we recommend requiring a true picture to join but for your group(s) it's entirely up to you to decide.

Category: Membership

Can I require approval before someone becomes a member?

Yes. If approval is required, new members aren't added to your group until a group admin approves the request.  

Category: Membership

What's the difference between banning and forcing out?

The "Force Out" button on the member page simply removes a member from your group as if they left on their own. Your group is still visible to this member (if it's not a private group), and they can rejoin if they wish. Banning a member removes them from your group and they are not allowed to rejoin. In addition, banned members can't even view the publicly-facing aspect of your page (if any).

Category: Membership

What information can I track about my members?

Whatever you want! Group administrators can define up to 13 different fields to track important information about the members. You may define 5 text fields, 3 numbers, 3 dates and 2 drop-downs.  (examples: emergency contact information, pet names, spouse names, skill level for a particular sport, membership dues paid, payment dates, etc.)

Category: Membership

Can I ask questions of my members?

Yes. You may define as many questions as you like. You can choose from 3 types of answers:  Yes/No, Short Answer and long answer.  

In addition, you can add an acknowledgement item.   Any question or acknowledgement can be required to join your group.  You can also add a required question/acknowledgement any time and your members will be asked (or forced) to answer before they can view your group page or sign up for an event.

 

Category: Membership

Who can see the answers to questions I ask members?

That's up to you. You can control the visibility of question to admins only, organizers & admins or all members. 

Category: Membership

Can I require a photo to become a member of my group?

Yes. If your group requires a photo, a potential member who doesn't have a profile picture will get a message telling them to add a photo when they try to join. For the comfort and safety of your members, we recommend requiring a true picture to join but for your group(s) it's entirely up to you to decide.

Category: Membership

How much does it cost?

GROUP ORGANIZERS / GROUP OWNERS

  • Two Options
  • Option 1 - Free for Group Owners = Subscription Fee for Members
  • Option 2 - Free for Group Members = Group Owner Pays

EZUMEE GROUP MEMBERS / OTHER GROUPS MEMBERS

  • Free Groups are Free
  • Premium Plus+ Groups - Ezumee Branded Groups - Membership Fee
  • Premium Groups - These are private groups - cost depends on fee set by owners

 

 

Category: Pricing

Is there an app?

Not yet. It is being considered as a future feature. 

If you have an iOS or Android device, you may use the site as an app.  To do so, navigate your device's browser to https://groups-app.ezumee.com

From the home page, add the site to your home screen.  The way you do this varies by device, but Android and iOS devices both have this option. 

Once you've added the site to your home screen, navigate to your home screen and launch Ezumee Groups from there.  You will be accessing the site without the browser controls and you will have more of a native app-like feel.

 

Category: System

Can I log in with Facebook, Google or Amazon?

Yes, you can use Facebook, Google or Amazon to sign in or create a new account!

Category: System

Do you have a version in my language?

We are currently adding language options. Click on the upper right profile link to see current language options. This is a long process with translations and we are hard at work to add more language options.

Category: System

Are there different versions of Ezumee Groups for desktops and mobile devices?

No. Pages are "responsive" to adjust to fit the screen. On desktops, there are generally two columns. On mobile devices and small screens, there is one column. Blocks that would have been on the right flow to be under those that would have been on the left.

Category: System

FacebookやGoogle、Amazonアカウントでログインできますか?

FacebookやGoogle、Amazonアカウントでサインインまたは新規アカウント作成ができます。

Category: System

言語のオプションはありますか?Do you have a version in my language?

現在、言語オプションを追加しています。右上のプロフィールのリンクをクリックすると、現在の言語オプションが表示されます。翻訳には長い時間がかかりますが、より多くの言語オプションを追加するために作業を進めています。

We are currently adding language options. Click on the upper right profile link to see current language options. This is a long process with translations and we are hard at work to add more language options.

Category: System

What is the Ezumee Virtual Assistant?

The Ezumee Virtual Assistant is a tool you use on each event to control when certain things happen.... such as announcing your event, sending reminders, closing the event to reservations, opening for reservations, etc. 

It's your group, and you're in control. 

Category: Virtual Assistant

Can I set default tasks so I don't have to create them for each task?

Yes. Once you have an event with tasks defined, you can hit the button labeled "Set as Default Event Tasks".  Any new event you create will use this list of tasks automatically.  When you clone an event, the original event's tasks will be used, not your defaults (if they are different).

Category: Virtual Assistant